Kerstin Gibert, Regional Sales Director Germany, Premier Inn Germany

With more than two decades of industry experience with some of the world’s leading hospitality groups in Europe, United States of America, Middle East and Asia Pacific, Kerstin has spearheaded business breakthroughs and developed strategic in and out-of-the-box ideas.

Her expertise includes identifying and developing strategies to “win the revenue battle” that improve efficiency and increased sales.

Over the last decades she has gained extensive experience with challenging emerging economic environments throughout Europe, the Middle East and key Asia Pacific regions including Vietnam, the Maldives, Brunei and Singapore. Hospitality groups include Jumeirah International, Marriott International, Universal Resorts, One& Only Resorts, Regent Hotels & Resorts, Carlson Hotels and others.

Her work experience covers the entire range of product management, marketing, sales, business development, distribution management, advertising and public relations.

Presentation:

THE MODERN CUSTOMER EXPERIENCE

Join Kerstin Gibert on a journey to modern customer experiences and relationships around the world. It has a massive impact on whether customers are happy and loyal to your brand.